This is the single most important question you can ask a moving company.
What a good answer looks like: Yes, we have our own trained staff and self-owned fleet of vehicles.
What to watch out for: Vague answers like "we work with trusted partners" often mean they outsource to third-party contractors whose quality and accountability you have no visibility into.
Jeeva Packers and Movers operates with a 100% in-house team and self-owned vehicles for every move.
A company that gives you a firm quote over the phone without seeing your home is guessing. That guess usually changes on moving day.
What a good answer looks like: Yes, we will visit your home or do a video survey to assess your goods before confirming any price.
What to watch out for: Any company that insists on giving a quote without a survey. This is how surprise charges happen.
A verbal quote is not a commitment. You need a written breakdown that specifies exactly what is included.
What a good answer looks like: Yes, we provide a written itemized quote that covers packing, labor, transport, and any applicable charges separately.
What to watch out for: A single lump-sum number with no breakdown. This makes it impossible to understand what you are paying for or to compare accurately with other quotes.
The quality of packing materials directly affects how safely your goods travel.
What a good answer looks like: We use double-walled corrugated boxes, bubble wrap, foam sheets, stretch wrap, and specialized materials for fragile and high-value items.
What to watch out for: Vague answers like "standard packing materials" without specifics. Low-quality materials are one of the most common ways moving companies cut costs at your expense.
Jeeva's Packing and Unpacking Service uses professional-grade materials for every home shift.
Even with the most careful team, transit carries some inherent risk. Insurance protects you if something goes wrong.
What a good answer looks like: Yes, we offer optional transit insurance. Here is what it covers and what it costs.
What to watch out for: A company that dismisses the question or says you do not need it. That suggests they are not thinking about your interests if things go wrong.
Hidden charges are the most common complaint about moving companies in Chennai. Ask about this explicitly.
What a good answer looks like: The only additional charges that may apply are for floor access above a certain level and toll charges for intercity moves. Both will be communicated in advance.
What to watch out for: Hesitation or vague answers. A transparent company knows exactly what its costs are and tells you upfront.
Experience matters. A company with 10+ years in Chennai knows the city's roads, buildings, and logistics in a way that a new entrant does not.
What a good answer looks like: We have been operating in Chennai for 18+ years and have completed thousands of local and intercity moves.
What to watch out for: Very new companies or those that cannot give a clear answer about their operating history.
Especially for intercity moves, knowing where your goods are during transit gives you peace of mind and keeps you informed on delivery timing.
What a good answer looks like: Yes, we provide real-time tracking for your shipment so you know where your goods are at all times.
What to watch out for: A company that offers no tracking system for intercity moves. This is a basic expectation from any professional mover today.
Your crockery, electronics, artwork, and antiques need more than standard packing. A professional company has a specific process for these.
What a good answer looks like: Fragile items are individually wrapped, given extra padding, and sometimes packed in specialized boxes. High-value items are documented before packing.
What to watch out for: A generic answer that does not differentiate between fragile and standard items. This suggests the team may not have specific training for delicate goods.
Knowing the timeline helps you plan your move-in day, manage work commitments, and coordinate with building management at both ends.
What a good answer looks like: For your specific move, packing will take approximately X hours, and delivery at the new location is expected by X time on the same day.
What to watch out for: Very vague timelines with no commitment. Reliable movers give you a specific window based on the size of your move.
Large furniture like beds, wardrobes, and dining tables need to be disassembled for safe transport and reassembled at the new home.
What a good answer looks like: Yes, our team handles disassembly before loading and full reassembly at your new home as part of the service.
What to watch out for: Companies that exclude this from the standard service and charge extra without telling you upfront. Confirm what is included before signing off on any quote.
Jeeva's Household Shifting Service includes furniture handling as part of the process.
No matter how careful a team is, it is important to know what the process looks like if something does go wrong.
What a good answer looks like: We document the condition of all goods before loading and have a clear claims process for any damage reported after delivery.
What to watch out for: A company that becomes evasive or dismissive when you ask this question. Accountability after delivery is a basic standard for any professional mover.
Genuine reviews from past customers are one of the most reliable signals of a moving company's quality.
What a good answer looks like: Yes, here is our Google Business listing with verified customer reviews. You are welcome to call previous customers if you would like.
What to watch out for: Companies that only show you testimonials on their own website with no independent verification. Google reviews, including specific details about the move, are a better signal than generic praise on a company's own page.
Some moves require more than just packing and transport. Knowing what a company offers beyond the basics helps you plan more efficiently.
What a good answer looks like: We offer Packing and Unpacking Service, Loading and Unloading, Car Transportation, Bike Transportation, Storage and Warehousing, and Furniture Shifting as additional or standalone services.
What to watch out for: A company that only handles the basic move and refers you elsewhere for everything else. A full-service provider keeps your move under one roof and one point of accountability.
GST registration is a basic requirement for any legitimate service business in India. It also means you can get a proper invoice for your records.
What a good answer looks like: Yes, we are GST registered and will provide you with a proper invoice including our GST number.
What to watch out for: Companies that cannot provide GST details or resist giving you a formal invoice. This is a strong signal to look elsewhere.
Do you use your own staff and vehicles?
Can you do a pre-move survey before giving a quote?
Is your quote written and itemized?
What packing materials do you use?
Do you offer transit insurance?
Are there any additional charges not in the quote?
How many years have you been operating in Chennai?
Can I track my goods during transit?
How do you handle fragile or high-value items?
What is the expected timeline for my move?
Do you handle furniture disassembly and reassembly?
What happens if something is damaged during the move?
Do you provide references or independent reviews?
What services do you offer beyond the basic move?
Is your company GST registered?
